Help with your portal account
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My link says it has expired or is not valid
The links in our emails work once and stop working after three days. Reply to the email the link came in and we will send you a fresh one.
If you have already finished a step, the old link stops working on purpose. Look for the next email from us, or sign in at portal.velcrestwebdev.com.
Which app do I need, and where do I get it?
Any free authenticator app. We suggest Microsoft Authenticator : on an iPhone, search for it in the App Store; on Android, in the Google Play Store. Google Authenticator, Authy, 1Password and Bitwarden all work too. If you already use one, use that.
It gives you a fresh 6-digit code every 30 seconds. That code, plus your password, is how you sign in.
I am on my phone, so I cannot scan the square code
Tap Add to my authenticator app under the code. Your app opens and adds Velcrest by itself. Then come back to this page and type in the 6-digit code it shows.
If that button does not work, tap Copy setup key , open your app, choose “Enter a setup key” (or “Enter code manually”), and paste it in.
My 6-digit code is not accepted
Type the code showing in the app right now . It changes every 30 seconds, and each code works only once, so if it is about to change, wait for the next one.
Still not working? Your phone’s clock is almost always the cause. Turn on automatic time:
iPhone: Settings → General → Date & Time → turn on Set Automatically .
Android: Settings → System → Date & time → turn on Set time automatically (the menu names vary a little by phone).
After a few wrong codes the portal asks you to wait 15 minutes before trying again.
Password questions
Your password needs at least 8 characters. A short sentence you will remember is better than a jumble of symbols.
Forgotten it? Choose Forgot password? on the sign-in page and we will email you a link to choose a new one. After a few wrong tries the portal asks you to wait a little before trying again.
What are backup codes for?
They let you sign in if your phone is lost, broken or replaced. Each one works once. Save them somewhere you can reach without your phone: download the file, or print them and put them away.
I lost my phone or got a new one
On the code screen, choose Use a backup code and enter one of the backup codes you saved.
No backup codes? Email us from the address your account uses. We will check it is you, reset it, and you will set up your new phone the next time you sign in.
Why all these steps?
Your designs, project files and paperwork live here. The code from your phone means nobody can get in with just a password, even if it is guessed or leaked. Every account has it, including ours.
I was not expecting an email from Velcrest
Then it reached you by mistake and you can ignore it. No account exists for you, and the link stops working by itself.
Still stuck? Email info@velcrestwebdev.com and tell us which screen you are on. A screenshot helps. We reply generally within one business day.
